Shivay Enterprises ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for our services.
1. Information We Collect
We may collect the following types of information:
- Personal identification information, such as your name and phone number.
- Service-related information, such as appliance type and problem description.
- Technical data, including browser type and pages visited, via cookies.
- Communication records when you contact us by phone or form.
2. How We Use Your Information
We use the information we collect to:
- Provide and schedule home appliance repair services.
- Contact you regarding your service booking or inquiry.
- Improve our website and service quality.
- Send service reminders or follow-up communications with your consent.
- Comply with legal obligations.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- With our technicians to fulfill your service request.
- When required by law or legal process.
- To protect the rights and safety of our business and customers.
4. Cookies
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect some website functionality.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
7. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
8. Your Rights
You have the right to request access to, correction of, or deletion of your personal information that we hold. To exercise these rights, please contact us using the details below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Shivay Enterprises
- Phone: +91 9039470978